Store Policy

Customer Care & Terms of Sale

​

Welcome to RBØRN. By purchasing from our store, you agree to the following operational policies, which ensure a fair and transparent shopping experience.

​

1. Shipping & Customs (DDU)

​

We ship internationally via our fulfillment partner. For all shipments outside the European Union (specifically the United Kingdom), orders are sent DDU (Delivered Duty Unpaid). RBØRN is not liable for any local import duties, VAT, or administration fees levied by UK customs. Failure to pay these fees will result in the package being abandoned or returned, and any associated return fees will be deducted from your refund.

​

2. Returns, Cancellations & Hygiene Policy

 

In accordance with EU consumer protection laws, customers have a 14-day window to cancel or return their order. However, Directive 2011/83/EU provides an exception for sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.

• Opened Cosmetics: Non-returnable and non-refundable.

• Return Costs: Customers are responsible for the arrangement and full payment of all return shipping fees.

• Damaged Items: We take packaging transit safety very seriously. If your order arrives damaged (e.g., broken glass), please contact us within 48 hours of delivery with photographic evidence so we can issue a replacement.

​

3. Order Processing

​

Orders are processed and routed to our fulfillment partner. Once an order is submitted, we cannot guarantee modifications or cancellations before dispatch.